Complaints procedure

If something about your sessions or our contact hasn't felt right, I'd genuinely like to know, and I'd rather hear it from you directly than have it go unsaid.

Talk to me first. Most concerns are easiest to sort out directly. Email {{ hello@hazelmabelcounselling.co.uk }} or raise it in a session, and I'll respond within {{ five working days }}.

If that doesn't resolve it. As a registered member of the British Association for Counselling and Psychotherapy (BACP), I work to their Ethical Framework. If we can't resolve things between us, you can raise a formal complaint with the BACP — details are at bacp.co.uk, quoting my membership number, 395867.

{{ Add any additional complaints route here, e.g. a separate supervisor or practice contact, if applicable. }}